Reporting content
Anyone, with or without an account, can report to Cosmose content they consider illegal or contrary to the rules. From the app, the “…” menu of each profile, message, photo, video, room, post, comment or live opens a report, with a reason and an explanation. Without an account, the Report content form asks where the content is, why it would be illegal, your name and e-mail address (except when reporting content involving a minor, where they are optional) and a good-faith statement.
An acknowledgement of receipt is sent to you when you left an e-mail address. Once the case is handled, you are told of the outcome: action taken or not, without details about the person concerned. Reports are confidential: the reported person never learns who reported them.
How Cosmose handles reports
Every report opens or joins a case, examined by a person on the moderation team, in order of severity then of age. Reports concerning a minor and content recognised by the automated check are handled first. Cosmose undertakes to handle reports diligently, objectively and proportionately, without guaranteeing a delay. The reported content is copied as evidence at the time of the report; for a room, the last fifty messages visible to the reporting person are copied too.
When a report raises the fear that a minor is involved, the content concerned is put out of everyone’s reach as a precaution, before any decision, and only comes back if a competent authority finds it lawful.
Possible measures
Depending on severity, repetition and context: a warning; removal of the content; a restriction on sending messages, photos and videos or lives, for a set period or until further notice; the end of a live; the disabling of a room; the obligation to verify one’s age again; suspension of the account for up to one year; permanent closure of the account, with, where relevant, the removal of everything it published. A suspended or closed account loses its sessions at once and can no longer enter. The scale is detailed in the community rules.
You are told of decisions
Every decision that restricts your use of the service is notified to you, in the app and by e-mail if your account has an address, at the latest when it takes effect. The notice states the measure and its duration, the content concerned, the facts and circumstances relied on, whether an automated tool took part in the detection, the community rule or legal provision applied, and the means of contesting. For a temporary account, which has no address, the notice can be read in the app for as long as the account can enter.
Contesting a decision
You can contest each decision once, within one hundred and eighty days of the notice, from the app or from the link in the e-mail. Your appeal is examined by a lead of the moderation team other than the person who took the decision, who answers you. If the decision is reversed, the content is restored or the sanction lifted. This internal appeal does not limit your right to go to the competent courts.
Abusive reports
Manifestly unfounded reports, or reports repeated to harm a person, fall under rule R12 and may lead to the measures of section 8. The number of reports sent per hour is limited.
Authorities
Cosmose informs the competent authorities of illegal content reported to it where the law requires, in particular for content involving minors, and carries out the decisions of judicial and administrative authorities, including account suspensions ordered by a court. The point of contact for authorities is given in the legal notice.
Blocking
Independently of any moderation, you can block a person from their card: you disappear for each other everywhere on Cosmose, at once and without them being told. You can unblock at any time.